App / Casino
8dbk keeps its legal terms on one page, so you can read how account access, wallet activity and lobby use are governed before you open anything. What you can use depends on your local law and the eligible regions we serve, and this page sets that boundary out in plain words.
We treat these terms as the working agreement between you and us. When you register, sign in on your phone, or move money through the account wallet, the rules written here apply to that activity. Nothing is decided quietly after the fact, and nothing is buried in one long clause. Your access follows the region you are in. What we can offer depends on your local law and the eligible areas we serve, so if your country or territory sits outside that list, the account options do not apply there. We would rather say that plainly than let you open something you cannot use. Account rules cover your sign-in details, shared or lost devices, and what happens if someone else tries to use your details. Transaction rules cover bKash, Nagad, Rocket, Upay and bank transfer activity raised from your own account, along with the verification steps your wallet page shows you. Site content rules cover the lobby, the cricket and football categories inside it, and how pages load on a mobile browser. Nothing here sits above the law that applies to you. Where a single term cannot be enforced in your region, that term falls away and the rest stays as written. When we update a clause, the new wording replaces the older version from the date shown at the head of this page, and carrying on with your account means you accept the change.
Not every part of your account sits inside this policy. Here is where our clauses reach, and where they stop. Your registration details, the sign-in steps on your phone, wallet activity booked against your account, and the way our lobby and its pages behave on your device all fall inside. The bKash, Nagad, Rocket or Upay app itself, the bank behind a transfer, the mobile network carrying your session, and any site you reach by following a link out of ours all fall outside. We do not control those services, and we cannot change their terms for you. If a wallet app declines a step, that decision sits with the wallet, and their help desk is the right place to ask. Read our clauses for what we run; read theirs for what they run. That is the fastest way to work out who answers your question.
Registration details, the email and password you sign in with, and the device you use to reach the lobby sit inside this policy. We set those rules and we can explain them. If you share a phone with family, keep your sign-in details to yourself the way you keep your wallet app.
Money moving in or out of your account wallet is covered here, including transfers you raise through bKash, Nagad, Rocket, Upay or bank transfer. The wallet page shows the steps and the checks that apply to your account, and you follow those on screen at the time.
Pages in our lobby, the cricket and football categories listed inside it, and the way those pages behave on a mobile browser are ours to set. How a page loads on a small display, and how each section is grouped, fall under our terms.
The wallet app itself, the bank behind a transfer, your mobile network and any site you open by following a link away from ours are outside this policy. Those providers publish their own rules, and their help desk answers questions about how their service behaves.
Understanding a rule matters less than knowing what you can do about it. Four practical routes sit open to you, and none of them needs a lawyer. Start with your own account. Every clause in this policy ends up touching something you can see on screen: your registration details, your sign-in method, the wallet activity booked against your account and the notices we publish here. Open your account area and read what is stored against your name before you raise anything. If a detail is out of date, the same area usually carries the field you need to change. When something does not match what you expected, write it down the way it appears on your screen and send the details through the support route published on this site. A clear description with the date and the step you were on gets an answer faster than a general complaint.
Open your account area and see what is stored against your name: registration details, contact email, wallet activity and the notices attached to your account. Reading that first tells you whether your question is about our terms or about something you can fix yourself on screen.
If your name, email or contact number is out of date, change the field in your account area so notices and any wallet step reach the right place. Updated details keep your sign-in working and stop a question from stalling while we work out who is asking.
Send your question through the support route published on this site, and include the date, the page and the step you were on. A precise message about one specific clause gets a precise reply, because the person reading it can see exactly which rule you mean.
Where a clause is unclear or a wallet step does not behave as described, ask us through the published contact route rather than acting on guesswork. We answer policy questions about your account, and you can keep a copy of the exchange for your own records.
When a policy question comes up, you should not have to hunt for a door. The routes below are the ones published on this site, and each suits a different kind of question. For anything about your own account — a clause you want explained, a detail that looks wrong, a wallet step you want to understand — the in-account help area is the shortest path, because the person reading your message can see the account you are asking about. General questions that do not involve your account can go through the contact route on our site. Keep your message specific: the clause, the screen and the step. We do not publish separate hours in this space, so check the support pages themselves for how each route is currently handled. If you are writing about a wallet step, tell us which wallet you used — bKash, Nagad, Rocket, Upay or bank transfer — and the reference your account shows for that activity. It saves a round of back and forth and keeps your question about the policy, not about guessing.
Sign in and open the help area attached to your account. Questions about a clause, a stored detail or a wallet step move fastest here, because the message arrives with the account it relates to already visible to the person handling it.
For questions that do not involve your account, use the contact route published on this site. Include the clause you are asking about and the page you were on, so the reply can point you straight to the right part of the terms.
Steps that happen inside the bKash, Nagad, Rocket or Upay app belong with that provider. Their own support channel handles app logins and transfer behaviour, while our terms cover the account activity booked on our side.
Your details are the reason this policy exists. We hold what we need to run your account: the registration details you give us, your sign-in method, the wallet activity booked against your account and a record of the notices you have accepted. We keep that record so a question months later can still be answered, and we keep it for as long as the account is open and the applicable rules require. Cookies do their own job on your device — they keep you signed in between pages, remember your display preference and help us see which lobby pages load slowly on a phone. You can clear them in your browser, though some parts of the site will then ask you to sign in again. On security, we expect you to protect your sign-in details and to tell us through the published route if you think someone else has them. If you want a copy of what we hold, or a change made to it, send the request through the support route on this site.
Registration details, your sign-in method, wallet activity booked against your account and a record of notices you have accepted. That is the working set we need to keep your account running, answer a question later and meet the rules that apply to us.
Cookies keep you signed in between pages, remember display choices and show us how the lobby behaves on a phone screen. You can clear or block them in your browser settings at any time, and any page that needs a signed-in session will ask you again.
Your sign-in details are yours to protect. Use a password you do not reuse elsewhere, sign out on a shared phone and tell us through the published route if you believe someone else has your details, so we can look at the account activity with you.
We keep account records while your account is open and for the period the applicable rules require. To ask for a copy or a correction, send the request through the support route on this site, and we will work through it under the terms on this page.
Questions about a policy page usually arrive in the same handful of shapes: what it covers, where it applies, what you can change and who to ask. We have set out the six we hear most below, in the same plain wording as the clauses above. If your question is not here, the support route published on this site is the next step, and the answer will point you back to the clause you are asking about.
They cover your account access, the sign-in details you use, wallet activity booked against your account, and the way our lobby and its pages behave on your device. Terms for the wallet app itself, your bank or your mobile network sit with those providers.
Access depends on your local law and the eligible regions we serve. If your country or territory sits outside that list, the account options do not apply there. Check the terms on this page and the notices in your account before you rely on access from a new location.
The transaction clauses refer to bKash, Nagad, Rocket, Upay and bank transfer. Which of them appear for you depends on your account and your region, and the wallet page shows the steps and checks that apply when you move money.
Open your account area and update the field if you can. Where a change is not self-serve, send the request through the support route on this site with the detail as it currently appears, and we will handle it under these terms.
The updated wording replaces the older version from the date shown at the head of this page. Continuing to use your account after that date means you accept the change, so it is worth reading this page again whenever a notice appears.
Use the support route published on this site. Questions about your own account move fastest through the in-account help area, while questions about a step inside a wallet app belong with bKash, Nagad, Rocket or Upay support for that app.