8dbk is straightforward about how we handle your information — what we collect when you register, how we use it to keep your wallet and session secure, and what choices you have. Access to our platform depends on your local law and eligible regions, and this policy applies to all account activity within those boundaries.
Account data handled with care
bKash, Rocket, Upay transaction records protected
Your rights explained clearly
Contact us to review or correct your data
POLICY SCOPE DETAILS
How 8dbk Handles Your Personal Information
When you open an account with us, we collect the information you enter during registration — your name, contact details and the payment method you choose to link, whether that is bKash, Rocket or Upay. We use this data to operate your account, process wallet transactions, and send you service messages such as deposit confirmations or account alerts. We do not sell your personal information to third parties. We may share data with payment processors — including the mobile wallet services you use — strictly to complete the transactions you initiate. We may also share data where we are required to by applicable law. Data collected through your device browser, including session identifiers and approximate location signals, helps us detect unusual access patterns and protect your account. You can review the information we hold about you at any time through your account settings page or by contacting our support team directly. This policy is subject to the legal framework applicable in your region, and your use of our platform confirms that access is available under your local law and eligible region rules.
bKash transaction records
Rocket wallet activity
Upay payment history
Account registration details
Device session identifiers
WHAT THIS COVERS
Where This Privacy Policy Applies
Account Access
This policy covers all data you provide when logging in, verifying your identity or managing your account profile. It applies from the moment you start registration through every session you open on any device.
Wallet Transactions
Deposits and withdrawals made through bKash, Rocket or Upay are processed under this policy. Transaction records are retained as required by applicable rules in supported regions and are accessible through your account history.
Site Content and Activity
Your browsing behaviour on our platform — pages visited, games opened, sports markets viewed — is logged to improve the service and detect security issues. This data stays within our systems and is not used for third-party advertising.
Third-Party Services
Links or integrations pointing to external services fall outside this policy. Payment processors, game studios and any external site you navigate to operate under their own privacy terms, which we do not control or represent.
YOUR PRIVACY CHOICES
Actions You Can Take Under This Policy
You have practical options for managing the information we hold. Through your signed-in account page you can review the profile details on file, update contact information and check your linked payment method — whether that is bKash, Rocket or Upay. If something looks incorrect, you can correct it directly in account settings or raise a request through our support channel. We aim to acknowledge correction requests and respond with the outcome in a reasonable timeframe. You may also ask us what data we hold about you; we will provide a summary of the information associated with your account. If you decide to close your account, some records are retained for the period required under applicable law before they are removed from active systems. These retention periods depend on your region and the legal obligations that apply there. For any question about your data — whether it is a correction, a summary request or a concern about how your information has been used — the support routes listed on this page are the right place to start.
Review Your Records
Open your account settings page after logging in to see the profile data and payment method details we hold. The transaction history tab shows every deposit and withdrawal linked to your bKash, Rocket or Upay wallet.
Correct Account Details
If your name, contact number or linked payment details are out of date, update them through the account settings fields. For changes that the settings page does not allow directly, contact support with the corrected details.
Raise a Data Question
Send your question through the live chat or email route shown in our support section. Include your registered account email so we can locate your record quickly and respond to the right account.
Request Account Closure
Contact our support team to start the account closure process. We will confirm the steps and let you know which data will be retained for the legally required period in your eligible region before full removal.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about your data, a correction to request, or a concern about how your information has been handled, the routes below are the ones to use. Describe your issue clearly and include your registered account email so we can match your request to the right record without delay.
Live Chat
Open the live chat widget from any page on the site while logged in. This is the most direct route for data questions and correction requests tied to your active account.
Email Support
Send your privacy request to the support email address published in our contact section. Include your account email and a clear description of your request so we can handle it without needing to ask follow-up questions.
Account Help Centre
The help section accessible from your signed-in account dashboard covers common data and privacy questions. Check there first for answers about transaction records, account details and how to update linked payment methods like bKash or Rocket.
DATA HANDLING STANDARDS
How We Keep Your Information Secure
We apply account security measures across every session — whether you access us through a mobile browser linked to your bKash wallet or return on a different device. Sessions are protected with encrypted connections, and account access is validated at login. We do not store full payment credentials on our servers; mobile wallet transactions are handled through the payment processor's own secure flow. Cookie data collected during browsing is used only for session management and service improvement, never sold.
Encrypted Connections
All data exchanged between your device and our platform travels over an encrypted connection. This applies to account login, wallet transactions via bKash, Rocket or Upay, and any support messages you send through our chat.
Payment Data Handling
We do not store your full mobile wallet credentials. When you initiate a bKash, Rocket or Upay transaction, the payment flow runs through the processor's own environment. We retain only the transaction reference needed for your account history.
Cookie and Session Use
Cookies on our platform keep your session active and remember your preferences across pages. We do not use tracking cookies for third-party advertising. You can manage cookie settings through your browser, though some site functions depend on session cookies staying active.
Policy Updates
When we update this policy, the revised version is published on this page with the effective date shown at the top. Continued use of your account after an update means you have read the revised terms. Contact support if any change raises a question.
PRIVACY FAQ
Common Questions About Your Privacy on 8dbk
These are the questions we hear most often about how your account data is handled. If your question is not covered here, reach out through live chat or the support email listed on this page.
What personal information does 8dbk collect when I register?
We collect the name, contact details and payment method you enter during registration — typically your bKash, Rocket or Upay number. We also log device and session data when you browse or log in, used only to operate your account and keep it secure.
Does 8dbk share my data with anyone outside the platform?
We share data only with the payment processors needed to complete your transactions — such as the bKash or Rocket gateway — and where required by law. We do not sell your information to advertisers or unrelated third parties under any circumstances.
How do I see what data you hold about me?
Log into your account and open the account settings page to view your profile and transaction history. If you want a full summary of stored data, send a request through live chat or our support email with your registered account email address.
Can I correct wrong information in my account?
Yes. Most profile fields can be updated directly in account settings. For details that cannot be changed through the settings page — such as your registered email — contact our support team with the correction and they will handle it from there.
How long does 8dbk keep my data after I close my account?
Retention periods depend on the legal requirements applicable in your region. Some records — particularly transaction data linked to your bKash or Rocket wallet history — may be retained for the period required under applicable law before they are fully removed.
Does this privacy policy apply to third-party sites I reach from 8dbk?
No. Once you navigate away from our platform to an external site — including payment processor pages or game studio environments — their own privacy terms apply. We do not control those environments and cannot represent the data practices of any third party.
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